Terms of service

Terms of Service

Face Factory Australia

Last updated: 19 December 2025

Welcome to Face Factory Australia.

By accessing or using our website (the “Site”) and purchasing products from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

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1. General

This website is operated by Face Factory Australia.

Throughout the Site, the terms “we”, “us”, and “our” refer to Face Factory Australia.

By visiting our Site and or purchasing products from us, you engage in our services (“Service”) and agree to be bound by these Terms of Service.

We reserve the right to update, amend, or replace any part of these Terms at any time by posting updates on this page. Continued use of the Site following any changes constitutes acceptance of those changes.

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2. Online Store Terms

By using this Site, you confirm that you are at least 18 years of age, or that you have obtained consent from a parent or legal guardian.

You agree not to use our products or services for any unlawful or unauthorised purpose.

Any breach of these Terms may result in immediate termination of your access to the Service.

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3. Accuracy of Information

We make reasonable efforts to ensure that all product descriptions, images, pricing, and information on the Site are accurate and current.

However, we do not warrant that all content is free from typographical errors, inaccuracies, or omissions.

We reserve the right to correct any errors and update information at any time without prior notice.

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4. Product Availability & Pricing

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

Prices, product availability, and promotions are subject to change without notice.

We reserve the right to limit quantities, discontinue products, or modify product offerings at our discretion.

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5. Orders & Billing

We reserve the right to refuse, cancel, or limit any order placed through the Site.

You agree to provide accurate, complete, and up-to-date billing and account information for all purchases.

If we suspect fraudulent activity, unauthorised transactions, or pricing errors, we may cancel or restrict an order and contact you using the information provided.

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6. Shipping & Delivery

Estimated delivery timeframes are provided for convenience only and are not guaranteed.

Delays caused by couriers, customs clearance, weather events, or other external factors are outside our control.

International customers are responsible for any customs duties, import taxes, GST, or fees imposed by their local authorities.

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7. Returns & Refunds

Our Return & Refund Policy forms part of these Terms of Service.

By placing an order, you acknowledge that you have read, understood, and agreed to the Return & Refund Policy displayed on our Site.

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8. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

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9. Prohibited Uses

You are prohibited from using the Site or its content:

Violation of these terms may result in restriction or termination of access to the Site.

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10. Limitation of Liability

To the maximum extent permitted by law, Face Factory Australia shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products, services, or Site.

Nothing in these Terms excludes, restricts, or modifies any rights or guarantees you may have under the Australian Consumer Law, which cannot be excluded.

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11. Indemnification

You agree to indemnify and hold harmless Face Factory Australia from any claims, losses, damages, liabilities, or expenses arising from your breach of these Terms or misuse of the Service.

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12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Queensland, Australia.

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13. Contact Information

For questions regarding these Terms of Service, please contact:

hello@face-factory.com.au

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14. Product Safety, Allergies & Skin Reactions

Our skincare products and home-use devices are designed for general cosmetic purposes only.

Individual skin responses may vary. By using our products, you acknowledge and agree that:

Face Factory Australia is not responsible for adverse reactions resulting from allergies, sensitivities, misuse, or failure to follow provided instructions.